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BSB30415 Certificate III in Business Administration

Nationally Recognised Training

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Interest free payment plans available
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  • Online learning and Distance-based learning options
  • RPL available
  • Flexible payment options

Course Overview

The Certificate III in Business Administration is a well-structured qualification that will equip you with the necessary foundation skills and knowledge required by business administrators. Individuals who enrol in this qualification will learn key skills and knowledge in the following areas; keyboarding, WHS, payroll, accounts payable and receivable, scheduling, electronic presentations, spreadsheets, business documents and customer service.

First Choice Training’s business course has relevance across a broad range of areas. This includes problem solving, teamwork, initiative and enterprise, planning and organising, self-management.

Course units

BSBWHS302 Apply Knowledge of WHS legislation in the workplace

This unit describes the, skills and knowledge required to understand and comply with work health and safety (WHS) Acts, regulations and codes of practice in the workplace. This unit applies to individuals who contribute to actions to achieve compliance with WHS legislation as part of their WHS responsibilities, which are in addition to their main duties.

BSBITU307 Develop keyboarding Speed and Accuracy

This unit describes the skills and knowledge required to develop keyboard skills with speed and accuracy using touch-typing techniques. It applies to individuals operating in a range of environments who are required to enter text and data with speed and accuracy. Individuals may provide administrative support within an organisation, or may be technical/knowledge experts responsible for production of their own word processed documents.

BSBADM307 Organise Schedules

This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems. It applies to individuals employed in a range of work environments who provide administrative support to teams and individuals.

BSBADM311 maintain business resources

This unit describes the skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks. It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of business resources and their basic maintenance to provide technical advice and support to a team.

BSBFIA301 Maintain financial records

This unit describes the skills and knowledge required to maintain daily financial records such as reconciling debtors’ and creditors’ systems, preparing and maintaining a general ledger and trial balance and includes activities associated with monitoring cash control for accounting purposes. It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts and may exercise discretion and judgement using appropriate theoretical knowledge of financial records.

BSBFIA302 Process payroll

This unit describes skills and knowledge required to process payroll from provided data using manual and computerised payroll systems. It applies to individuals employed in a range of work environments who are responsible for payroll functions within an organisation. They may work as individuals providing administrative support within an enterprise, or may be other members of staff who have been delegated payroll responsibilities.

BSBFIA303 Process accounts payable and receivable

This unit describes skills and knowledge required to maintain accounts payable and accounts receivable records, including processing payments to creditors and handling overdue accounts receivable. It applies to individuals employed in a range of work environments supporting the accounting functions and aspects of an enterprise. They may provide administrative support within an enterprise, or may be members of staff who have been delegated accounting responsibilities.

BSBFIA304 Maintain a general ledger

This unit describes the skills and knowledge required to design and produce desktop published documents. It applies to individuals who work in a range of environments, which may include providing administrative support within an enterprise, or who may be technical or knowledge experts responsible for production of their own documents.

BSBITU302 Create electornic presentation

This unit describes the skills and knowledge required to design and produce electronic presentations for speakers, for self access and online access. It applies to individuals employed in a range of work environments who design electronic presentations. They may work as individuals providing administrative support within an enterprise, or may be responsible for production of their own electronic presentations.

BSBITU303 Design and produce text documents

This unit describes the skills and knowledge required to design and develop text-based documents using advanced features of word processing software. It applies to individuals who possess fundamental skills in computer operations and keyboarding, and basic skills in operation of word processing software. They may work as individuals who provide administrative support within an enterprise, or may be technical/knowledge experts responsible for production of their own word processed documents.

BSBITU304 Produce spreadsheets

This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet software. It applies to individuals employed in a range of environments who tend to be personally responsible for designing and working with spreadsheets under minimal supervision.

BSBITU306 Desing and produce business documents

This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications. It applies to individuals who possess fundamental skills in computer operations and keyboarding. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team./p>

BSBITU309 Produce desktop published documents

This unit describes the skills and knowledge required to design and produce desktop published documents. It applies to individuals who work in a range of environments, which may include providing administrative support within an enterprise, or who may be technical or knowledge experts responsible for production of their own documents.

Delivery mode

Prospective students have the option of selecting the online or distance learning option. You are required to indicate your selection on the Enrolment Form.

Online learning option – the student will receive log in details to access the online learning materials. No classroom training or attendance is required.

Distance-based learning option - the student will receive the printed version of the course via post. No classroom training or attendance is required.

Who should complete this course?

First Choice Training identifies two distinct target groups for this qualification.

Target Group 1

The first target group for this qualification is current practitioners who are seeking to upgrade their skills and knowledge to obtain a formal qualification. This group of candidates will normally consist of:

  • customer service adviser
  • data entry operator
  • general clerk
  • payroll officer
  • typist
  • word processing operator

Target Group 2

The second target group for this qualification is people new to the industry. This group of candidates will normally consist of:

  • People looking for a career change
  • People who need this qualification for employment purposes
  • People seeking a formal qualification
  • People with some clerical and office administration experience seeking a formal qualification
  • People taking on a clerical and office administration role within their organisation and seeking a formal qualification

If you do not identify yourself with one of the target groups, please call the office on 1300 800 390 and one of our training consultants will discuss this further with you so that an informed decision can be made.

Duration and Amount of Training

Each enrolled student has up to 12 months to complete their training course however the amount of training will vary for candidates in Target Group 1 and Target Group 2. To elaborate on this, the proposed amount of training for Target Group 2 is twelve (12) months as these candidates will most likely be new to the industry.

On the other hand, the proposed amount of training for Target Group 1 is 6 –10 months depending on how many units are approved through Recognition of Prior Learning (RPL) and Credit Transfer (CT). Please see below the pro-rata calculations for the amount of training in Target Group 1.


Number of RPL/CT units approved Amount of training required Remaining units to be completed
2 or 1 10 months 10 or 11
4 or 3 8 months 8 or 9
5 or more 6 months 7 or less

Please note that this table is a guide only.

Course requirements

Although there are no formal entry requirements for this qualification, prospective students must be an Australian Citizen, Permanent Resident or currently hold a suitable Study Visa.New Zealand citizens can complete this course but will need to provide an Australian address for certificate issuance. Additionally if a New Zealand citizen comes to Australia they will need to provide a USI.

Before commencing the course each student must complete the Language, Literacy and Numeracy (LLN) Indicator Tool. This LLN evaluation will assist First Choice Training in identifying each learner’s needs and appropriate support to be offered by First Choice Training.

This LLN Indicator Tool must be returned to the Training Department within 10 business days to mytraining@firstchoicetraining.com.au so that it can be assessed by a trainer. Please note that First Choice Training has up to 10 business days to finalise your LLN Indicator Tool from the date of receipt. First Choice Training offers a range of reasonable adjustment options and support services if a learning need is identified through the LLN Indicator Tool.

Assessment overview

Each unit comprises of assessment tasks such as written questions, case studies and practical assessments which must be completed in full before being submitted for marking. Assessments for qualifications are competency based, which means students are assessed against the unit of competency (unit) requirements

Assessment marking system:

  • Satisfactory (S) result: the student’s submitted work satisfies the learning requirements and all competency standards for the unit (in accordance with the National Register www.training.gov.au).
  • Not Yet Satisfactory (NYS) result: the student’s submitted work does not demonstrate their understanding of all competency standards in the unit. If a student receives a ‘not yet satisfactory’ outcome, he or she will receive written feedback from a trainer/assessor, clearly outlining where the gaps are. The student will then be required to rectify these gaps and re-submit their assessment for marking.

Once a student receives a satisfactory result for all required assessment tasks a competent (C) outcome will be awarded for the entire unit. The student must demonstrate their understanding of all competency standards in each unit before receiving a competent outcome.

Students have three (3) attempts to demonstrate competency, otherwise a unit re-enrolment fee applies (please see fee schedule contained in the Student Handbook).

Resource requirements

Each student must have access to specific resources in order to complete the course. Prospective students must have access to the following resources:

  • A desktop computer or laptop
  • One of the following operating systems on the computer or laptop:
    • Windows 7, 8 or higher
    • MAC operating system (Apple Mac computers may need additional software to recognise the functionality settings of the learning materials)
  • Stable internet connection with a minimum download speed of 3mbps. Prospective students can go to www.speedtest.net to perform a speed test of their internet connection
  • Current version of a web browser, for example: Chrome OR Mozilla Firefox
  • An email account – this can be created through yahoo, hotmail and gmail
  • The latest version of Adobe Reader and Windows Media Player
  • Microsoft Office (version 2007 or later) that includes Word, Excel and PowerPoint
  • Printer and scanner

Recognition of Prior Learning

What is Recognition of Prior Learning?

Recognition of Prior Learning (RPL) is a method of assessing your current knowledge, skills and experiences that may have been acquired through informal training such as work history or formal training. RPL applications will be reviewed after you have enrolled and paid for the course. After enrolment, an RPL Kit can be requested from the Student Services Department by email studentservices@firstchoicetraining.com.au .

Evidence Gathering

Documented evidence to support your RPL claims is imperative and collecting as much evidence as possible will allow First Choice Training to assess your competency in your chosen qualification and/or units of competency. You need to ensure that all areas are covered and supply supporting evidence to build a portfolio of your skills and experience.

Without documented evidence, your RPL application will not be successful, so it is important to link your evidence to the outcomes of the units you have selected. Remember that collecting your evidence can take time; however we require this evidence to ensure that we can establish your competencies in the relevant areas.

Currency of your documents

When we assess your RPL application, it is important to show currency. This meaning your evidence should preferably be from the last two (2) years and in most cases should not go back more than five (5) years. Training and qualifications go back to ten (10) years (but no further than this) to demonstrate your knowledge of vocational education and training.

Authenticity and validity of your documents

It is vital that all evidence you supply is authentic and valid. This simply means it must be what you say it is and be verifiable as such. Work samples must be a product of your own work output either wholly or collaboratively. Ensure any evidence supplied that includes other people’s work product or other sources, is appropriately referenced to prevent any issues regarding plagiarism. For more information on plagiarism, refer to the Student Handbook.

Verified Documents

When providing certificates and transcripts to support your RPL claims, it is part of our compliance requirements that these are certified by a Justice of the Peace, to ensure these are reliable and accurate. This will also allow us to apply direct credits where previously completed units of competency are applicable to your RPL application and have exactly the same unit code and title. Please note that a credit transfer is recognition of your formal training completed through another registered training organisation (RTO). Credit transfers are considered as part of the RPL process.

Credit Transfer (CT)

First Choice Training also recognises Statements of Attainment and Record of Results issued by other registered training organisations (RTOs). Candidates must submit a JP certified copy of their certificate and transcripts.

Learning Resources

Online learning option

All enrolled students have access to the following learning resources;

  • Assessment information
  • Learning support material
  • All assessment tools
  • All supporting resource materials such as templates

Distance learning option

All enrolled students have access to the following learning resources;

  • Participant guide (contains the assessment tools and content about each unit of competency)
  • All supporting resource materials such as templates

If the student wishes to receive access to both online and distance materials, the printed fee is $35.00 per unit of competency (see the Fee Schedule).

Educational and Support Services

Upon receiving the completed LLN Indicator Tool from the student, we will assess the responses and determine if support services and reasonable adjustments are required.

Reasonable adjustment options are available to accommodate students who have a learning need, disability or impairment. Any reasonable adjustments that are made to the training materials and/or assessments will be recorded in the student’s training plan and file.

Please see below the support services offered by First Choice Training.

Student Need Method of support offered by First Choice Training
Language barriers
  • Explaining concepts in clear terms over the telephone
Visual impairment
  • Enlarge the font size of learning materials
Literacy issues
  • Allowing students to be orally assessed by Skype
  • Allowing students to be assessed in person at the office of First Choice Training by an assessor

Prospective students who require additional support services to those offered by First Choice Training, will need to verify that these support options are available before enrolment by calling the office on 1300 800 390.

Please note that the support services offered above form part of the reasonable adjustments options offered by First Choice Training. If a student needs access to the support services listed above, no additional fees apply.

Trainer Support

Each enrolled student will have access to trainer support. Trainers can be contacted by telephone and email during business hours. There is no additional cost to chat with a trainer. All of our trainers are passionate industry experts who are available to guide you through this learning experience.

Student Services Department

First Choice Training has a dedicated Student Services Department which provides administrative support to enrolled students (e.g. how to log into the online learning system).

Changes to agreed training services

First Choice Training will notify current students by email of any changes to the agreed services including third party arrangements and change in ownership. This information will be communicated to current students within 2 business days of confirmation that the agreed services have been applied.

Fee Information

The course fee is inclusive of the following items;

  • The learning resources
  • Trainer and assessor support by phone and email
  • Up to 12 months to complete the course
  • Support services (see educational and support services)
  • Certificate and Record of Results issuance (does not include replacement certificates)

Please note: all students will receive the eBook as part of the standard course fees (this includes students who have requested the USB option on their enrolment form). If you request First Choice Training to place the hard copy order for you, the total cost for the book order, postage and handling will total $125.00

Payment Methods

Payment for the course can be made by;

  • MasterCard and Visa Card (on the website)
  • PayPal (on the website)
  • Telephone payment for credit card payments
  • Amex (3% surcharge)
  • Purchase Order
  • Bank deposit – see details below

    Account Name: Auswright Training Pty Ltd

    Bank: St. George Bank

    BSB: 114-879

    Account Number: 491900424

Once a student has submitted the Enrolment Form, payment for the course must be made immediately.

Payment options

Retail Course Fee: $890.00

Option 1 - Course fees paid in full at the time of enrolment.

  • $799.00 per student - upfront payment in full which is inclusive of a discount of $91.00.

Option 2 - Interest Free Payment Plan

By selecting the interest free payment plan option, you must also agree to the EziDebit terms and conditions

A non-refundable establishment fee of $198.00 is payable on enrolment, followed by 16 weekly payments of $43.25. (Total financial commitment $890.00). Students must complete an EziDebit Direct Debit Request form for the remaining instalments to be deducted from their credit card or bank account – details of the process are outlined below.

Please note: the interest free payment plan option is not available for purchase orders.

Step 1:

The student will receive an EziDebit Direct Debit Request form from First Choice Training within two (2) business days following payment of the establishment fee. First Choice Training will complete the direct debit arrangement information on the form, including the Student’s details, to avoid any confusion.

Step 2:

The student has two (2) business days to return the completed EziDebit Direct Debit Request form to accounts@firstchoicetraining.com.au including payment method, signature and date. The EziDebit Direct Debit Request form will be returned to the student if the form is missing the payment method details, student signature and date (this may cause some delay).

Please note that the following fees will be charged to the student by EziDebit:

  • Amex credit card transaction fee - 3.8% each time
  • SMS Payment Reminder - $0.28 each time (applies if the student selects the field: ‘I authorise EziDebit to remind me of upcoming debits via SMS’)

Step 3:

The first instalment payment will be scheduled five (5) business days after the completed EziDebit Direct Debit Request form has been received by First Choice Training. The weekly instalments will be directly debited on this day for the remaining instalments.

Students will be denied access to training materials, support services and the online learning system if instalment payments are not received by First Choice Training according to the debit arrangement. It is the student’s responsibility to ensure there are sufficient funds in their nominated bank account or credit card. Failed payment fees do apply and are imposed by EziDebit. Refer to the EziDebit terms and conditions

Step 4:

Once the completed EziDebit Direct Debit Request form has been received by First Choice Training, the student will receive the LLN Indicator Tool within two (2) business days via email.

Miscellaneous

VET-FEE HELP

First Choice Training does not offer VET-FEE HELP.

Consumer Rights

Once a prospective student has enrolled and paid for a course offered by First Choice Training, each individual is entitle to exercise their right as a consumer in accordance with the Australian Consumer Law and the Australian Competition and Consumer Commission (ACCC). Websites are provided below:

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