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BSB42015 Certificate IV in Leadership and Management

Nationally Recognised Training

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  • Distance-based learning
  • RPL available
  • Flexible payment options

Course Overview

The BSB42015 Certificate IV in Leadership and Management course provides entry level skills and knowledge to those wishing to develop their proficiency and knowledge in supervision and management.

This qualification reflects the role of individuals working in managerial and supervisory roles in a range of industry contexts. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others, apply solutions to predictable and unpredictable problems, analyse and evaluate information from a variety of sources.

By undertaking this course, you will learn a variety of skills and content, including but not limited to:

• operational planning

• excellent customer service skills

• provide guidance and leadership to others

• risk management

• develop effective teams

Course units

Each unit of competency contains practical delivery components. You may choose to either video record and submit the presentations or select the Third Party Report option.

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

This unit describes the performance outcomes, skills and knowledge required to work with teams and individuals, their standard of conduct and the initiative they take in influencing others. At this level, work will normally be carried out within routine and non routine methods and procedures which require the exercise of some discretion and judgement.

BSBADM502 Manage meetings

This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.It applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace, including conducting or managing administrative tasks in providing agendas and meeting material. They may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.

BSBLDR401 Communicate Effectively as a workplace leader

This unit describes the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up.This unit applies to managers, supervisors and team leaders required to communicate with other persons within the workplace. Communication skills cover a range of methods and contexts within principally structured environments.

BSBLDR402 Lead effective workplace relationships

This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members. This unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning and evaluation and leadership and guidance of others

BSBLDR403 Lead team effectiveness

This unit defines skills, knowledge and outcomes required to plan and supervise the performance of the team and develop team cohesion. It applies team leaders, supervisors and new emerging managers who have an important leadership role in the development of efficient and effective work teams. Leaders at this level also provide leadership for the team and bridge the gap between the management of the organisation and the team members. As such they must 'manage up' as well as manage their teams.

BSBMGT401 Show Leadership in the workplace

This unit describes the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation's standards and values. It applies to individuals who are making the transition from being a team member to taking responsibility for the work and performance of others and providing the first level of leadership within the organisation. These managers have a strong influence on the work culture, values and ethics of the teams they supervise.

BSBMGT402 Implement operational plan

This unit describes the skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, planning and acquiring resources and providing reports on performance as required. It applies to individuals who plan activities to achieve the measurable, stated objectives of the team and the organisation. At this level work will normally be carried out within routine and non-routine methods and procedures which require planning, evaluation, leadership and guidance of others.

BSBCUS401 Coordinate implementation of customer service strategies

This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. It applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems, and who may provide guidance or delegate work related tasks to others.

BSBWOR404 Develop work priorities

This unit describes the skills and knowledge required to monitor and obtain feedback on own work performance and access learning opportunities for professional development. This unit applies to individuals who are required to design their own work schedules and work plans and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role.

BSBMGT403 Implement continuous improvement

This unit describes the skills and knowledge required to implement the organisation’s continuous improvement systems and processes. It covers using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements. It applies to managers who have an active role in implementing the continuous improvement process to achieve the organisation's objectives. Their position is closely associated with the creation and delivery of products and services which means that they have an important role in influencing the ongoing development of the organisation. At this level, work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.

BSBWRT401 Write complex documents

This unit describes the skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity. It applies to individuals who work in a range of business environments and are skilled in the creation of reports, information and general promotion documents that are more complex than basic correspondence, memos or forms and that require review and analysis of a range of information sources.

BSBRSK401 Identify risk and apply risk management processes

This unit describes the skills and knowledge required to identify risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the role. It applies to individuals with a broad knowledge of risk analysis or project management who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or to delegate aspects of these tasks to others. In this unit, risks applicable within own work responsibilities and area of operation, may include projects being undertaken individually or by a team, or operations within a section of the organisation.

Delivery mode

This course is offered as distance-based training and assessment where students are able to access the learning materials via the online learning system. No classroom training or attendance is required.

Students are also offered the option of receiving the learning materials on a USB device via post. If this is your preferred option, you must select the USB option on the Enrolment Form. Please note that the eBook (online textbook) must be accessed online and is not included on the USB.

Who should complete this course?

First Choice Training identifies two distinct target groups for this qualification.

Target Group 1

The first target group for this qualification is current practitioners who are seeking to upgrade their skills and knowledge to obtain a formal qualification. This group of candidates will normally consist of:

  • Team leaders
  • Front line managers
  • Supervisors
  • Business owners

Target Group 2

The second target group for this qualification is people new to the industry. This group of candidates will normally consist of:

  • People looking for a career change
  • People who need this qualification for employment purposes
  • People seeking a formal qualification
  • People with some junior management or team leader experience seeking a formal qualification
  • People taking on a junior management or team leader role within their organization and seeking a formal qualification

If you do not identify yourself with one of the target groups, please call the office on 1300 800 390 and one of our training consultants will discuss this further with you so that an informed decision can be made.

Duration and Amount of Training

Each enrolled student has up to 12 months to complete their training course however the amount of training will vary for candidates in Target Group 1 and Target Group 2. To elaborate on this, the proposed amount of training for Target Group 2 is twelve (12) months as these candidates will most likely be new to the industry.

On the other hand, the proposed amount of training for Target Group 1 is 6 –10 months depending on how many units are approved through Recognition of Prior Learning (RPL) and Credit Transfer (CT). Please see below the pro-rata calculations for the amount of training in Target Group 1.


Number of RPL/CT units approved Amount of training required Remaining units to be completed
2 or 1 10 months 10 or 11
4 or 3 8 months 8 or 9
5 or more 6 months 7 or less

Please note that this table is a guide only.

Course requirements

After enroling in the course, each student must complete the Language, Literacy and Numeracy (LLN) Indicator Tool. This LLN evaluation will assist First Choice Training in identifying each learner’s needs and appropriate support to be offered by First Choice Training. Each student must also provide their USI (Unique Student Identifier) before they will gain access to their materials. If you do not have a USI, you can create one at https://www.usi.gov.au/students/create-your-usi

This LLN Indicator Tool must be returned to the Training Department within 10 business days to mytraining@firstchoicetraining.com.au so that it can be assessed by a trainer. Please note that First Choice Training has up to 10 business days to finalise your LLN Indicator Tool from the date of receipt. First Choice Training offers a range of reasonable adjustment options and support services if a learning need is identified through the LLN Indicator Tool.

Assessment overview

Each unit comprises of assessment tasks such as written questions, case studies and practical assessments which must be completed in full before being submitted for marking. Assessments for qualifications are competency based, which means students are assessed against the unit of competency (unit) requirements

Assessment marking system:

  • Satisfactory (S) result: the student’s submitted work satisfies the learning requirements and all competency standards for the unit (in accordance with the National Register www.training.gov.au).
  • Not Yet Satisfactory (NYS) result: the student’s submitted work does not demonstrate their understanding of all competency standards in the unit. If a student receives a ‘not yet satisfactory’ outcome, he or she will receive written feedback from a trainer/assessor, clearly outlining where the gaps are. The student will then be required to rectify these gaps and re-submit their assessment for marking.

Once a student receives a satisfactory result for all required assessment tasks a competent (C) outcome will be awarded for the entire unit. The student must demonstrate their understanding of all competency standards in each unit before receiving a competent outcome.

Students have three (3) attempts to demonstrate competency, otherwise a unit re-enrolment fee applies (please see fee schedule contained in the Student Handbook).

Resource requirements

Each student must have access to specific resources in order to complete the course. These requirements apply to each unit within the course. Prospective students must have access to the following resources:

  • A desktop computer or laptop
  • One of the following operating systems on the computer or laptop;
    • Windows 7, 8 or higher
    • MAC operating system (Apple Mac computers may need additional software to recognise the functionality settings of the learning materials)
  • Stable internet connection with a minimum download speed of 3mbps. Prospective students can go to www.speedtest.net to perform a speed test of their internet connection
  • Current version of a web browser, Chrome OR Mozilla Firefox
  • An email account – this can be created through yahoo, hotmail and gmail
  • The latest version of Adobe Reader and Windows Media Player
  • Microsoft Office (version 2007 or later) that includes Word, Excel and PowerPoint
  • Video camera or recording device such as webcam (smart phones such as iPhones cannot be used)
  • A room or environment that is conducive for the delivery of the practical component of the course (that is, large enough to accommodate a group of four people)
  • Access to a group of at least four (4) people to partake in the practical components of this course
  • Printer and scanner

Recognition of Prior Learning

What is Recognition of Prior Learning?

Recognition of Prior Learning (RPL) is a method of assessing your current knowledge, skills and experiences that may have been acquired through informal training such as work history or formal training. RPL applications will be reviewed after you have enrolled and paid for the course. After enrolment, an RPL Kit can be requested from the Student Services Department by email studentservices@firstchoicetraining.com.au .

Evidence Gathering

Documented evidence to support your RPL claims is imperative and collecting as much evidence as possible will allow First Choice Training to assess your competency in your chosen qualification and/or units of competency. You need to ensure that all areas are covered and supply supporting evidence to build a portfolio of your skills and experience.

Without documented evidence, your RPL application will not be successful, so it is important to link your evidence to the outcomes of the units you have selected. Remember that collecting your evidence can take time; however we require this evidence to ensure that we can establish your competencies in the relevant areas.

Currency of your documents

When we assess your RPL application, it is important to show currency. This meaning your evidence should preferably be from the last two (2) years and in most cases should not go back more than five (5) years. Training and qualifications go back to ten (10) years (but no further than this) to demonstrate your knowledge of vocational education and training.

Authenticity and validity of your documents

It is vital that all evidence you supply is authentic and valid. This simply means it must be what you say it is and be verifiable as such. Work samples must be a product of your own work output either wholly or collaboratively. Ensure any evidence supplied that includes other people’s work product or other sources, is appropriately referenced to prevent any issues regarding plagiarism. For more information on plagiarism, refer to the Student Handbook.

Verified Documents

When providing certificates and transcripts to support your RPL claims, it is part of our compliance requirements that these are certified by a Justice of the Peace, to ensure these are reliable and accurate. This will also allow us to apply direct credits where previously completed units of competency are applicable to your RPL application and have exactly the same unit code and title. Please note that a credit transfer is recognition of your formal training completed through another registered training organisation (RTO). Credit transfers are considered as part of the RPL process.

Credit Transfer (CT)

First Choice Training also recognises Statements of Attainment and Record of Results issued by other registered training organisations (RTOs). Candidates must submit a JP certified copy of their certificate and transcripts.

Learning Resources

All enrolled students have access to the following learning resources;

  • eBook (this is the online textbook)
  • Learner Workbooks
  • Appendix Templates

Please note: all students will receive the eBook as part of the standard course fees (this also includes students who have requested the USB option on their enrolment form).

Students can order the hard copy textbook through the McGraw Hill Education website. Use the details below:

Website: http://www.mheducation.com.au/

Textbook title: Management Strategies and Skills

Authors: Judith Dwyer, Nicole Hopwood

ISBN: 9781743077511 Edition: 2

Please note: if you request First Choice Training to place the hard copy order for you, the total cost for the book order, postage and handling will total $125.00.

Educational and Support Services

Upon receiving the completed LLN Indicator Tool from the student, we will assess the responses and determine if support services and reasonable adjustments are required.

Reasonable adjustment options are available to accommodate students who have a learning need, disability or impairment. Any reasonable adjustments that are made to the training materials and/or assessments will be recorded in the student’s training plan and file.

Please see below the support services offered by First Choice Training.

Student Need Method of support offered by First Choice Training
Language barriers
  • Explaining concepts in clear terms over the telephone
Visual impairment
  • Enlarge the font size of learning materials
Literacy issues
  • Allowing students to be orally assessed by Skype
  • Allowing students to be assessed in person at the office of First Choice Training by an assessor

Prospective students who require additional support services to those offered by First Choice Training, will need to verify that these support options are available before enrolment by calling the office on 1300 800 390.

Please note that the support services offered above form part of the reasonable adjustments options offered by First Choice Training. If a student needs access to the support services listed above, no additional fees apply.

Trainer Support

Each enrolled student will have access to trainer support. Trainers can be contacted by telephone and email during business hours. There is no additional cost to chat with a trainer. All of our trainers are passionate industry experts who are available to guide you through this learning experience.

Student Services Department

First Choice Training has a dedicated Student Services Department which provides administrative support to enrolled students (e.g. how to log into the online learning system).

Changes to agreed training services

First Choice Training will notify current students by email of any changes to the agreed services including third party arrangements and change in ownership. This information will be communicated to current students within 2 business days of confirmation that the agreed services have been applied.

Fee Information

The course fee is inclusive of the following items;

  • The learning resources
  • Trainer and assessor support by phone and email/li>
  • Up to 12 months to complete the course
  • Support services (see educational and support services)
  • Certificate and Record of Results issuance (does not include replacement certificates)

Please note: all students will receive the eBook as part of the standard course fees (this includes students who have requested the USB option on their enrolment form). If you request First Choice Training to place the hard copy order for you, the total cost for the book order, postage and handling will total $125.00

Payment Methods

Payment for the course can be made by;

  • MasterCard and Visa Card (on the website)
  • PayPal (on the website)
  • Telephone payment for credit card payments
  • Amex (3% surcharge)
  • Purchase Order
  • Bank deposit – see details below

    Account Name: Auswright Training Pty Ltd

    Bank: St. George Bank

    BSB: 114-879

    Account Number: 491900424

Once a student has submitted the Enrolment Form, payment for the course must be made immediately.

Payment options

Retail Course Fee: $990.00

Option 1 - Course fees paid in full at the time of enrolment.

  • $790.00 per student - upfront payment in full, which is inclusive of discount.

Option 2 - Interest Free Payment Plan

By selecting the interest free payment plan option, you must also agree to the EziDebit terms and conditions

A non-refundable establishment fee of $198.00 is payable on enrolment, followed by 16 weekly payments of $49.50. (Total financial commitment $990.00). Students must complete an EziDebit Direct Debit Request form for the remaining instalments to be deducted from their credit card or bank account – details of the process are outlined below.

Please note: the interest free payment plan option is not available for purchase orders.

Step 1:

The student will receive an EziDebit Direct Debit Request form from First Choice Training within two (2) business days following payment of the establishment fee. First Choice Training will complete the direct debit arrangement information on the form, including the Student’s details, to avoid any confusion.

Step 2:

The student has two (2) business days to return the completed EziDebit Direct Debit Request form to accounts@firstchoicetraining.com.au including payment method, signature and date. The EziDebit Direct Debit Request form will be returned to the student if the form is missing the payment method details, student signature and date (this may cause some delay).

Please note that the following fees will be charged to the student by EziDebit:

  • Amex credit card transaction fee - 3.8% each time
  • SMS Payment Reminder - $0.28 each time (applies if the student selects the field: ‘I authorise EziDebit to remind me of upcoming debits via SMS’)

Step 3:

The first instalment payment will be scheduled five (5) business days after the completed EziDebit Direct Debit Request form has been received by First Choice Training. The weekly instalments will be directly debited on this day for the remaining instalments.

Students will be denied access to training materials, support services and the online learning system if instalment payments are not received by First Choice Training according to the debit arrangement. It is the student’s responsibility to ensure there are sufficient funds in their nominated bank account or credit card. Failed payment fees do apply and are imposed by EziDebit. Refer to the EziDebit terms and conditions

Step 4:

Once the completed EziDebit Direct Debit Request form has been received by First Choice Training, the student will receive the LLN Indicator Tool within two (2) business days via email.

Miscellaneous

VET-FEE HELP

First Choice Training does not offer VET-FEE HELP.

Consumer Rights

Once a prospective student has enrolled and paid for a course offered by First Choice Training, each individual is entitle to exercise their right as a consumer in accordance with the Australian Consumer Law and the Australian Competition and Consumer Commission (ACCC). Websites are provided below:

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